Shipping Policy
At Luméa, shipping is handled as part of a project-based custom service, not as a standard retail parcel transaction.
Because our process typically includes on-site measurement, project confirmation, product ordering or custom procurement, delivery coordination, and professional installation, shipping timelines and procedures may differ from those of ordinary online purchases.
We are committed to making the process as clear and smooth as possible.
1. Shipping as Part of the Project Process
For most Luméa projects, shipping is one stage within a broader service process that may include:
- on-site measurement,
- project confirmation,
- product ordering or custom procurement,
- delivery coordination,
- and installation scheduling.
As a result, “shipping time” alone does not represent the full project timeline. Overall timing may depend on procurement, customization, supplier lead times, transit, and installation readiness.
2. Processing & Lead Times
Because many Luméa products are custom-cut, made to order, specially sourced, or allocated specifically for a project, orders generally require preparation time before shipment.
Depending on the project, total timing may include:
- processing / procurement time, and
- shipping / transit time.
Estimated lead times may vary based on:
- supplier availability,
- finish or material selection,
- project complexity,
- order volume,
- seasonal demand,
- holiday closures,
- customs or freight conditions,
- and destination.
Any timeline provided by Luméa is an estimate unless expressly confirmed in writing.
3. Estimated Delivery Timing
Under normal conditions, many standard project materials may be ready within a typical lead time comparable to roughly 7–10 business days for processing and 7–10 business days for transit, though actual timing will vary by project.
During peak periods, holiday seasons, factory shutdowns, or high-demand cycles, lead times may be extended.
For international sourcing cycles or seasonal closures, including major holiday manufacturing interruptions, timing may extend further depending on supplier schedules and logistics conditions.
Because our headquarters is in California and project fulfillment depends on multiple operational factors, delivery timing may vary by location.
4. Shipping Coverage & Fees
We currently aim to offer shipping support across the United States and Canada for most standard Luméa projects.
Where shipping charges apply, they will be reflected in your quotation, invoice, or project confirmation.
For certain projects, shipping may be included as part of the overall project pricing. For others, shipping may vary depending on product size, destination, special handling requirements, or supplier conditions.
Sample or small material-reference shipments may be treated differently from full project orders.
5. Carriers & Delivery Methods
Depending on the order type, package size, destination, and supplier arrangements, shipments may be handled through carriers such as:
- FedEx,
- UPS,
- DHL,
- USPS,
- freight services,
- local delivery partners,
- or supplier-designated delivery methods.
Some custom or project-specific materials may ship separately from different suppliers and may arrive in multiple packages.
6. Shipping Address Requirements
Please review your shipping address carefully before final confirmation.
For most project materials, rods, hardware sets, and installation-related orders, P.O. Box delivery is not available.
Certain small sample items or swatches may be eligible for P.O. Box delivery, depending on the shipment method.
If you need to update your shipping address after project confirmation, please contact Luméa as soon as possible. Once an order has entered procurement, shipment, or delivery coordination, address changes may not always be possible.
7. Tracking Information
Where tracking is available, Luméa will provide shipment updates after the order has been dispatched or entered active transit.
Depending on the project, tracking may be shared through:
- shipping confirmation email,
- direct carrier tracking details,
- or project coordination updates from Luméa.
Because some project items may ship in separate packages or through supplier-managed logistics, tracking availability and format may vary.
8. Delivery Delays
While we work carefully to keep projects moving on time, delivery schedules may be affected by circumstances beyond Luméa’s direct control, including:
- supplier delays,
- carrier delays,
- weather,
- customs clearance,
- regional access limitations,
- holiday congestion,
- factory shutdowns,
- labor disruptions,
- or other logistics events.
For this reason, all delivery timelines are approximate unless specifically guaranteed in writing.
Luméa is not responsible for delays caused by external shipping, manufacturing, or logistics factors outside our direct control. However, we will make reasonable efforts to keep you informed and coordinate the project as smoothly as possible.
9. Damaged, Lost, or Incomplete Shipments
We carefully coordinate our orders and work with suppliers and carriers to reduce the risk of shipping issues. However, damage, loss, or incomplete delivery can occasionally occur in transit.
If your order appears damaged, incomplete, or lost, please contact Luméa promptly.
To help us review the issue efficiently, please provide:
- your order or project details,
- clear photos of the item and packaging if applicable,
- a description of the issue,
- and any other supporting information requested.
Where relevant, we may also ask you to retain packaging materials for inspection or claim support.
If the issue is confirmed, Luméa will review the matter and determine an appropriate next step, which may include:
- replacement parts,
- repair,
- remake,
- reshipment,
- supplier claim coordination,
- or another reasonable solution based on the circumstances.
Because Luméa manages shipping as part of the overall project process, we will work with you directly to assess the situation rather than requiring you to navigate the issue alone.
10. Inspection Upon Receipt
If project materials are delivered before installation, we recommend checking the shipment promptly upon arrival.
If there is visible damage to the packaging or any obvious issue with the contents, please document it with photos and notify Luméa as soon as possible.
Where installation is part of the project, final practical inspection often occurs at or shortly after installation, since some issues may only become apparent when the products are unpacked, matched, and installed.
11. Samples & Swatches
Samples, finish references, and swatches may be shipped separately from project materials.
Transit time for sample items may differ from full project orders, and small shipping charges may apply depending on the item type and destination.
Samples and swatches are intended to help customers make more confident finish, texture, and material decisions before final approval.
12. Contact Us
If you have questions about shipping, delivery status, address updates, or a package issue, please contact us at:
We are always here to help with clarity, fairness, and care.